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Grace Medical Group of the Valley, Inc.

2740 N. Garey Avenue, Suite 100 Pomona, California 91767

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GENERAL INFORMATION

Please allow plenty of time to park and arrive at our office on time.  We recommend allowing 30 minutes prior to your first visit to complete registration forms, verify insurance eligibility and to register you into our electronic records system.  For established patient, please arrive 15 minutes prior to your scheduled appointment to verify your insurance eligibility and finalize any payments.  If you are late for your scheduled appointment by 20 minutes or more, we reserve the right to request you to reschedule.





A: Insurance card(s) to each visit
    Completed forms (These can be found and downloaded from the FORMS page on this website)
    Method of payment (Cash, Check, ATM/Debit card, Mastercard, Visa, American Express, Discover accepted)
    List of current medications
    Vaccination Records
    Questions for your provider
    Any records or documentation from previous medical care (Prior Primary Care Physician, Hospital Discharge Summary, Emergency Room Notes, etc.)
    
    Please provide important clinical documents to the front desk to be scanned in when you arrive!

A:Routine Visit typically is a short 15-minute appointment to address a new, single problem, or to do a quick follow up one existing problem.

Complete Physicals are wellness exams.  Our providers perform preventive exams to find new concerns rather than solely treating existing problems.  A physical will be different for each person depending on his or her age, gender, and family history.  For women 18-25 years of age in relatively good health, only a
gynecological exam may be needed on a periodic basis. 

Patients are encouraged to make a separate appointment to address specific medical concerns because doing so during a wellness visit may incur additional charges that your insurance may or may not cover.
 
We typically prefer to schedule Complete Physical exams in the spring and summer months, after the busy winter cold and flu season.

JUST A HINT - it is generally easiest to make an advanced appointment or get a same day appointment on Wednesday and Thursday.  Monday and Fridays are always the busiest days.

A: We accept cash patients, most commercial insurance, IEHP, and Medi-Cal insurance if you are pregnant or under 18 years of age.

A: Adult acute and Chronic Disease Care
     Womens Health and Low Risk Obstetric Care
     Implanon and IUD contraceptive insertion and removal
     Newborn Care
     Pediatric and Adolescent Care
     Geriatric Care
     Complete Physicals / Pap Smears
     DMV Physicals
     Immunizations
     Newborn Circumcision (Less than 1 month old)
     Electrocardiogram
     Skin Tag/Wart Treatment
     Ear Lavage
 

A:  Refills should be requested by your pharmacy via electronic prescribing and we ask that you allow us 2 business days for routine prescriptions.  You may call your pharmacy to check the status of your refill. 

Routine prescription requests are not accepted after 5PM or on weekends. 

Certain types of controlled medications and mail order prescriptions require a written prescription.  Please contact our office directly for these requests. 

If you have not seen us in a while, you may be asked to come in for a follow-up visit before your prescription is refilled.

A: If you cannot keep your appointment, please contact the office at (909) 392-3230 to cancel at least 24 hours before your scheduled visit.  This will open up a spot for another patient to be seen.

Our Missed/Failed appointment policy is as follows: 
If you are late to your appointment by 15 minutes or more, you may be asked to reschedule you appointment. 
If you are late to your appointment or miss your appointment without calling the office to cancel or reschedule on 3 separate occasions, you may be asked        to establish care with another office.